FAQ

Frequently Asked Questions:

Check out this section to get answers for all the frequently asked questions.

Registration

How do I register?
You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on MyZeeMart.
Do I need to register before shopping on MyZeeMart? Yes, you need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.
Can I register multiple times using the same phone number/email ID?
Each email ID/login ID and mobile number can only be associated with one customer account.

Product / Price / Promotion

How do I look for a particular Product? You can search for a product by navigating through the category pages or by using search tab on the top of every page.
How will you ensure the freshness of products?
We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.
How can I check if the product I am ordering is in stock?
You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.

Ordering

How do I know if I placed my order correctly?
Upon the successful completion of your order, an order confirmation e-mail or SMS containing your order details will be sent to your registered email ID or phone number.
Can I call and place an order?
No, currently this service is not available.
How are the fruits and vegetables weighed?
All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.
How do I make changes to my order?
Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.

Payment

What are the various modes of payment I can use for shopping?
You can pay for your order using the following modes of payment:
UPI
Credit Card / Debit Card Netbanking
e-Wallets
Cash on Delivery
Can I pay online during the delivery of the product?
You can pay by scanning the QR available with the Delivery partner in the name of “My Zee Mart” only using any UPI app at the time of delivery. Please check with the delivery executive to assist you.
Note :- Payment is only confirmed on the registered mobile number provided on the My Zee Mart website.
I have placed an order with Cash on Delivery option. Can I change the payment method now? Payment method cannot be changed once the order is placed.
How much time will it take to get the refund of a cancelled/returned order?
Refund against a cancelled or return product may take up to 15 working days depending on the payment instrument used to place the order.
How will I get the refund against an order which placed with Cash on Delivery?
Refund against orders delivered with Cash on delivery will credited in your MyZeeMart wallet which can be utilized for future orders.

What are RBI guidelines?
As per RBI guidelines, effective 1st October 2022, merchants can no longer save your credit or debit card details. Instead, the card will be stored at merchant, payment gateway and aggregators in the form of tokens.
Why am I unable to see some of my previously added cards?
All cards for which you have before September 30, 2022 are removed from MyZeeMart. You need to save your cards again as per the new RBI guidelines.
Is it mandatory to save cards with MyZeeMart? What impact will it have on my payment?
It is not mandatory but highly recommended for better payment experience on MyZeeMart. Starting 1st Oct 2022, you will have to input card details each time you want to make a payment unless the card is saved with us in tokenized format.

Delivery

How will I know if MyZeeMart delivers to my area?
You can check the serviceability of your area while selecting your pin code when you place your order.
How can I check for an expected date of delivery of an order I placed?
You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.

Delivery Fee

What is delivery fee? Why I am being charged?
The delivery fee is the cost of delivering your orders to the chosen address when placing an order. It helps us cover the costs we incur in getting your orders safely to you.
How does MyZeeMart calculate delivery fee?
MyZeeMart applies separate delivery fees for Hyperlocal orders and Scheduled Delivery orders since they are delivered separately. If the total value of items from either Hyperlocal basket or Scheduled Delivery basket is below Rs 250, we charge Rs 50 delivery fee for each. For example, if your Hyperlocal order totals Rs 200 and your Scheduled Delivery order totals Rs 220, you'll pay a total of Rs 100 (Rs 50 + Rs 50) for delivery.
Why do I see delivery fee in my cart?
You will see a delivery fee in your cart if either the Hyperlocal basket or Scheduled Delivery basket value is less than Rs 250.
If I cancel, return the product will I get back the delivery fee?
Yes, you will get a delivery fee refund for cancelling the entire order, if it is not shipped , but not for cancelling part of it.
Why I am charged from few orders and not for others?
This happens because the delivery fee is applied to each basket, not the entire order. If either your Hyperlocal or Scheduled Delivery basket is under Rs 250, you'll be charged a Rs 50 delivery fee for that particular basket.
What kind of coupons discount I can avail to waive off delivery fee?
There are no delivery fee coupons available right now.
Will the delivery fee be waived if I quickly place two separate orders that add upto a total of Rs 250?
No, the delivery fee won't be waived off in this situation.
Why is my delivery fee higher than my order amount?
We charge Rs 50 for delivery for baskets under Rs 250. If your basket value is less than Rs 50, then the delivery fee will exceed the order amount.
Would I get the delivery fee back if my product is damaged, wrong item etc., and in non-returnable category?
Delivery fee will not be refunded, in case of both complete/partial return of order, as it is charged as a service for the order which has been already delivered.
Why did I not receive a delivery fee refund on the partial cancellation?
Delivery fee is charged below threshold of Rs. 250. Considering post partial cancellation threshold still remains below Rs. 250, customer will need to pay the delivery charge for remaining order to be delivered, and only product amount will be refunded for partial cancellation.

Login / Account Related

What is My Account? 'My Account' is the section where you can view your Personal Information, Order History and Shopping List.
I am unable to login
You may have entered incorrect login details. Please enter the correct information & try again. In case the issue persists, please reach out to us from the contact us section
What's the difference between deactivating and deleting my account?
If you deactivate your account:
You can reactivate your account whenever you want in the future
All your account information will be stored securely with us and will be restored in full if reactivated.
Some information may remain visible to others (e.g., product ratings & reviews)
If you permanently delete your account:
You can’t regain access to your account once it’s deleted
You will not be able to access products and services associated with your deleted account including:
your profile information
stored delivery addresses
Purchase history, returns & refunds of orders
You can sign up later anytime on MyZeeMart. However, the information such as purchase history, refunds, delivery addresses that you had earlier will not be available.
I want to deactivate my account. How can I do it?
You can deactivate your account by reaching out via the contact us section on MyZeeMart.
What happens if I deactivate my account?
If you deactivate your account:
You will be logged out of all the devices that you’re logged in and will not be able to login again
All your account information will be stored securely with us and will be restored in full if reactivated.
Some information may remain visible to others (e.g., product ratings & reviews)
You can reactivate your account whenever you want in the future
I deactivated my account. How do I reactivate it?
Coming back is easy. Reach out to us from the contact us section and our team will assist with the reactivation request. Your account information will be fully restored after reactivation.
I want to delete my account permanently. How can I do it?
You can permanently delete your account by reaching out from the contact us section on MyZeeMart. Note: For a better experience, we recommend you NOT to delete your account if you have A). MyZeeMart wallet balance - Make the most of the balances by shopping at MyZeeMart B). Placed any order in the last 30 days - You will not be able to access the purchase history/returns or cancel the order if your account is deleted. However, if you delete your account if you have MyZeeMart wallet balances or have placed any order in the 30 days, your balance amount will be forfeited and you might not be able to cancel/return the order.
What happens if I permanently delete my account?
If you permanently delete your account:
You can’t regain access to your account once it’s deleted
You will not be able to access products and services associated with your deleted account including:
your profile information
stored delivery addresses
Purchase history, returns & refunds of orders
You can sign up later on MyZeeMart after a cooling-off period. However, the information such as purchase history, refunds, delivery addresses that you had earlier will not be available.
Note: For a better experience, we recommend you NOT to delete your account if you have MYZEEMART wallet balance - Make the most of the balances by shopping at MyZeeMart Placed any order in the last 30 days - You will not be able to access the purchase history/returns or cancel the order if your account is deleted
MyZeeMart is legally required to retain some data such as order history. We do this in line with applicable laws including for tax, accounting and fraud prevention purposes.

Fraud prevention and awareness

What are the ways in which fraudsters may approach customers?
It has come to the notice of MyZeeMart that, some fraudsters are approaching customers:
with promotional Offers from MyZeeMart;
through fake email IDs as well as fake domain names/website links which may appear confusingly similar or identical with MyZeeMart and its Group Companies through Social media Apps such as Whatsapp / Facebook by including the trademark/logo of MyZeeMart and/or the logo ‘B’ as part of their profile pic and pushing fake offers to the innocent public, by luring them with false promises.
How can customers safeguard themselves from fraudsters?
Please exercise caution against fraudsters who may use fake email IDs, fake profiles on Social media (Whatsapp, Facebook etc.), domains, websites, telephones and advertisements in newspapers/magazines, etc. by impersonating themselves to be from MyZeeMart and/or its Group Companies and claim to be offer promotional offers, collect customer account details, ask for advance money to process winners, etc.
MyZeeMart or its Group Companies or any of its representatives will NOT call for any advance payment of money from any of its prospects/customers.
MyZeeMart or any of its representatives would NOT ask for any OTP or PIN to offer any promotional offers. You are obliged NOT to share OTP/PIN with any person or authorizing UPI requests in wallets, received from unknown sources, as the same may lead to a fraud, through which, money may be debited from your Bank account and credited to fraudster’s account
MyZeeMart email ID contains “@MyZeeMart.com” ALONE and does NOT contain any other domain name.
To exercise caution against fraudsters luring you with fictitious offers by calling you over unidentified phone numbers, fake email ids, fake website/domain and/or through any other physical or electronic medium and styling themselves to be employee/representative of MyZeeMart and/or its Group Companies. Before dealing with such fraudsters and/or responding/accessing any fraudulent advertisements, telephone calls, emails and website, to protect themselves against any fraud and criminal acts of the perpetrators, you are advised to act responsibly and are solely obliged to verify: by reaching out to Official customer care number of MyZeeMart; or the veracity of such claims from the Company’s official website https://www.MyZeeMart.com
What should customers do in case they have become victim to any fraud?
General public and prospective customers are advised to immediately report any suspicious incident to the concerned authorities and to us. Please note that any person dealing with such fraudsters will be dealing at his/her own risk and responsibility. MyZeeMart and/or any of its Group Company will not be responsible for any loss suffered or otherwise in this respect.
Ratings, Reviews, and Image Uploads on MyZeeMart
What are ratings, reviews, and image uploads?
Ratings represent the overall satisfaction level of a product or service using stars (e.g., 5 out of 5). Reviews are detailed descriptions that explain why customers gave specific ratings. Image uploads allow customers to share visual representations of their experiences with the product.
Why should I rate, leave reviews, and upload images?
Your ratings, reviews, and images help other shoppers make informed decisions by providing them with authentic insights into our products' quality and performance. They also allow us to improve our offerings based on customer feedback.
How does the star-rating system work?
Customers can give ratings from 1 to 5 stars, where 5 represents "Excellent" and 1 represents "Poor." The average rating will be displayed alongside each product listing.
Is there any minimum number of stars required to submit a review?
Yes, there is a mandatory minimum number of 1 star needed to write a review. However, we encourage honesty in all ratings given.
Who can leave reviews and upload images?
Registered users can leave reviews and upload images. However, it is encouraged to leave honest product experiences for the benefits of the customers who might want to shop through MyZeeMart
How do I leave a review and upload images?
Log in to your account, navigate to the relevant product page, scroll down to find the 'Reviews & Ratings' section, click on 'Write Review,' fill in the necessary details including image uploads, and hit 'Submit.' Also, you can Write a Review or just submit a rating from the “Order Details” section by selecting your order.
Are there any restrictions on what I can include in my review or images? Yes, we prohibit content containing profanity, hate speech, personal attacks, spam, promotional material, or copyright infringement in both reviews and uploaded images. We reserve the right to remove such content at our discretion.
Will my review and uploaded images appear immediately after submission?
Not always; we moderate all reviews and uploaded images before they go live to maintain the integrity of our community.
Can I edit my own review or uploaded images?
Yes, registered users can edit their reviews and upload images. You can go to your approved review on the product page and click on “Edit”. You can edit your approved twice.
If I want to raise concern regarding my rejected review, how can I do that?
If you believe your review or image was wrongly rejected, then, you can re-post the review. If this problem persists, visit our Help Center or contact our Customer Support Team. Happy shopping!